Shipping costs and times
We ship to Italy and all over the world using the support of the best couriers.
SHIPMENTS IN ITALY
For shipments to Italy, we will deliver the products to GLS or BRT couriers within 24-48 working hours (Saturdays, Sundays and holidays excluded) from receipt of payment. Delivery times are 24 hours for Italy, 48 hours for the islands (Sardinia, Sicily and smaller islands).
During the Christmas period, deliveries may be delayed with respect to the delivery date indicated during the order phase.
The purchased goods will be delivered to the shipping address specified by the buyer at the time of purchase. The buyer will receive an e-mail confirming the shipment containing the tracking number to monitor the delivery.
The cost of shipping is clearly visible before the conclusion of the purchase procedure and sending the order, regardless of the weight of the products, the number of products and the geographical area.
For shipments abroad we use the GLS courier. Shipping costs vary depending on the country of destination. Cash on delivery is not accepted.
With reference to deliveries to countries entering the EU, customs taxes are charged to the customer.
The products purchased will be shipped to the address provided by you as soon as possible and in any case within 2 working days from the date of the order. The shipment of the goods will be notified by sending a specific e-mail containing the tracking number.
The cost of shipping is clearly visible before the conclusion of the purchase procedure and sending the order. It is possible to choose the delivery where you prefer:
at the home address
at the workplace
with a third person.
We ask all customers to fill in the order form accurately and in all its parts to facilitate the courier’s task.
Once the shipment has been made, the delivery cannot be rejected. Any stock and returns will be charged exclusively to the customer.
The courier makes two delivery attempts. If the first is not successful, the recipient will find, on the intercom or in his mailbox, a postcard containing all the information to communicate with the courier and arrange delivery.
All shipments are monitored by tracking-number (waybill number) appropriately sent by e-mail to the customer when goods are in motion. To view the status of your shipment just connect to the courier’s website and enter the tracking number.
Attention: upon delivery of the package, the customer is required to check:
that the number of packages delivered correspond to what is indicated in the transport document
that the label affixed to the neck shows your name and surname
that the packaging is intact and not altered even in the closing tapes.
In the event of external damage (scratches, dents) or signs of tampering, the Customer must sign the packing slip with ” specific reserve ” and enter the reason why you want to accept the package with reserve in the ‘Notes’ field. Otherwise, we will not be able to proceed with the insurance procedure in the event of disputes on the package. It is the buyer’s duty to verify the integrity of the material received no later than 3 days (natural and consecutive) from the arrival of the product. After this deadline we will no longer be responsible for damage and / or material lack.
For more information, a Customer Service Shopping Assistant is at your complete disposal.